What do you do if you have a claim?

Stay Safe

Assess the situation for your immediate safety. Move to a safe location if necessary. Determine if there are any injuries and call 911 if necessary.

Gather Information

Whether it's and auto accident or homeowners claim, you will want to gather information from those involved. If there were witnesses you can gather their contact information as well.

Contact the claims department

After a loss occurs contact your insurance company. You can find the claims department number on the back of your insurance ID card.  Be prepared to provide detailed information to the claims adjuster regarding the loss.

Document the Damage

Before you begin cleanup, photograph or record the damage and include the images with your claim. It’s a good idea to visually document your home and belongings before a loss, so you have “before” and “after” images when filing a claim.

Prevent Damage

While you’re waiting for your claim to be processed, you may make temporary repairs. But review your policy for guidelines about what’s covered and be sure to save your repair receipts. Don’t start permanent, major repairs or renovations until your claim is complete and your compensation is confirmed.

Protect your Identity

When involved in an auto accident you only need to provide your name,  vehicle's information (year, make, model, color, VIN), and Insurance information (Agent's name, and policy number). Do NOT allow your license or registration to be photographed and Do NOT provide your address to other drivers, passengers or witnesses.